Privacy Policy

Last updated: February 1, 2026

1. Introduction

SmokeSync AI ("we," "our," or "us") provides AI-powered phone agent services for smoke shop businesses. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our services, website, and AI phone agents.

2. Information We Collect

We may collect the following types of information:

  • Business Information: Shop name, address, phone number, hours of operation, and product catalog information provided by shop owners during setup.
  • Call Data: Phone numbers of callers, call duration, call recordings and transcripts generated during interactions with our AI phone agents.
  • SMS Data: Phone numbers provided by callers who consent to receive follow-up SMS messages during a phone call with our AI assistant.
  • Account Information: Name, email address, and payment information for shop owners who sign up for our service.
  • Usage Data: Analytics about how our services are used, including call volumes, common inquiries, and service performance metrics.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our AI phone agent services.
  • Improve and personalize the AI agent responses for your shop.
  • Process transactions and send related information.
  • Send service-related communications and updates.
  • Monitor and analyze usage trends to improve our services.
  • Comply with legal obligations and enforce our terms.

4. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

  • Service Providers: With third-party vendors who assist us in providing our services (e.g., telephony providers, cloud hosting, AI model providers).
  • Legal Requirements: When required by law, regulation, or legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Retention

We retain call data and business information for as long as necessary to provide our services and fulfill the purposes described in this policy. Call recordings and transcripts are retained for a limited period to improve service quality, after which they are deleted.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or port your data. To exercise these rights, please contact us using the information below.

8. Consent to Receive Calls and Messages

By interacting with our AI phone agents, callers consent to the recording and processing of their calls for service delivery and quality improvement purposes. Our AI agents will identify themselves as AI assistants at the beginning of each interaction.

9. SMS Messaging Policy

Our AI-powered customer service voice assistant may offer to send follow-up SMS messages during a phone call. SMS messages are sent only when the following conditions are met:

Consent & Opt-In

SMS messages are sent only after the caller explicitly provides verbal consent during a phone call with our AI assistant. For example, the AI assistant may ask, "Would you like me to send that information to you via text?" and the caller must respond affirmatively (e.g., "yes") before any message is sent. No SMS messages are sent without this explicit opt-in. Consent to receive SMS messages is not a condition of any purchase or service.

Types of Messages

All SMS messages are strictly informational and transactional, sent in direct response to a caller's request. Messages may include:

  • Store hours of operation
  • Product availability information
  • Store address and location details
  • General customer support information
  • Store contact information

We do not send marketing, promotional, or advertising messages via SMS. All SMS messages clearly identify the business name at the beginning of the message.

Message Frequency

Message frequency varies based on your requests. Typically, you will receive one SMS per phone interaction, only when you have opted in. Message and data rates may apply.

Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a confirmation message and no further SMS messages will be sent unless you opt in again during a future call. You may also reply HELP for assistance.

No Sharing of SMS Data

We do not sell, rent, or share your phone number or SMS consent information with third parties for marketing or promotional purposes. Your phone number is used solely to deliver the information you requested.

Carriers Supported

Supported carriers include but are not limited to AT&T, T-Mobile, Verizon, Sprint, and other major U.S. carriers. Carrier service availability may vary.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

SmokeSync AI
Email: [email protected]